Privacy Policy & Notice of Privacy Practices

Our commitment to your privacy

Valley Pharmacy is committed to protecting the privacy and security of your personal and health information. This page explains how our website handles information and summarizes your rights regarding your protected health information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA).

Information this website collects

Our website is primarily informational. We do not ask you to submit prescription numbers, medication details, or other health information through this site. We may collect limited, non-identifying information automatically — such as your browser type, pages visited, and general location — to operate and improve the site. If you contact us by phone, text, email, or in person, we collect only the information needed to assist you.

Cookies

We use cookies and similar technologies to remember your preferences and understand how the site is used. You can accept or decline non-essential cookies using the banner shown on your first visit, and you can clear cookies at any time through your browser settings.

How we protect health information

Any protected health information you share with our pharmacy team — for example, when filling, refilling, or transferring a prescription — is handled in accordance with HIPAA and applicable state law. We maintain physical, technical, and administrative safeguards designed to protect your information. Please do not send health information through email or website forms; instead, call or visit us so we can assist you securely.

Your rights

• The right to access and request a copy of your health records
• The right to request corrections to your information
• The right to request restrictions on certain uses and disclosures
• The right to receive a list of certain disclosures of your information
• The right to receive a paper copy of our Notice of Privacy Practices upon request

Third-party services

Some features, such as our online refill portal and mobile app, are provided by trusted third-party partners and are governed by their own privacy and security practices. Links to other websites are provided for convenience; we are not responsible for the content or privacy practices of those sites.

Contact us about privacy

If you have questions about this policy or wish to exercise your privacy rights, please contact us at (203) 734-9455 or visit either of our locations. A full Notice of Privacy Practices is available in our pharmacies upon request.